Zoho Desk is a powerful help desk platform that offers designers multi-channel support capabilities. What this means is that you can engage with your clients on other channels apart from the app itself. A unique feature that Zoho comes with is a content-aware AI called Zia. This AI provides clients with human-level responses in real-time. If you are not available to handle customer complaints, the AI can assist clients in navigating the right knowledge base for accurate answers and solutions to their queries.