Zendesk comes with all the features you would require from a help desk software. The app provides a flexible ticketing system with advanced reporting and analytics. For design agencies and freelancers with a few clients, Zendesk offers a feature that allows you to host communities and forums where your clients can share and exchange answers. It also offers over 100 integrations with other business solutions like CRM, cloud storage, and productivity apps. This is very useful for freelancers and small agencies with a limited budget. Instead of running all these applications separately, you can just integrate them into Zendesk.