Freshdesk comes with an intuitive and simple UI that makes it easy to work with. It offers different plans to meet the needs of both freelance designers and small design agencies. For freelancers that work on mobile devices, Freshdesk also comes with a robust mobile app that is available for both Android and ios users. With the app, you can handle client complaints and take your data anywhere you go. Freshdesk also allows you to track recurring client complaints. Having a thread of recurring client complaints can be very useful. It is most likely you are doing something wrong since most of your clients are complaining of the same thing. Having this information can help you improve your performance.